Forums Home / ComponentOne / General Discussion
Posted by: william on 6 May 2019, 10:00 am EST
william
Posted 6 May 2019, 10:00 am EST
Hi
https://supportone.componentone.com is down. Where / How can we log support tickets?
I initially managed to log in and go to “New Case”, but none of the settings dropdowns were populated. Then the screen basically went blank and now I get a 404 error when visiting the portal.
esha.dhir
Posted 7 May 2019, 1:06 am EST
Hello,
SupportOne was down for some time. However, it is working fine now.
Please try creating a support ticket again and let us know if the issue persists.
Thanks,
Esha
matti.saarenketo
Posted 16 May 2019, 6:46 am EST
Supportone is down for me as well.
“Error occurs on getting site settings - undefined”
esha.dhir
Posted 17 May 2019, 12:31 am EST
Hello,
Please share your system environment details. Meanwhile, you can also check if SupportOne works for you now.
Regards,
Esha
matti.saarenketo
Posted 20 May 2019, 4:38 am EST - Updated 4 October 2022, 8:03 am EST
Here’s 2 DxDiag logs from the PC:s which gave the error.
The error also came with my mobile phone.
esha.dhir
Posted 21 May 2019, 1:37 am EST
Hi,
Thank you for the details. I am discussing the issue with the concerned team.
Meanwhile, please confirm if SupportOne works for you now.
Esha
matti.saarenketo
Posted 21 May 2019, 2:21 am EST
Still doesn’t work with either of the 2 PC:s running chrome I tried it with or my mobile phone (Galaxy Note 9)
With the PC:s I tried with chrome and edge. With PC1, it didn’t work on either, but with PC2, it worked with edge (Or at least I got to the login screen).
On android, I only tried it with chrome.
esha.dhir
Posted 21 May 2019, 6:59 am EST
Hello,
As there seems to be no specific reason to cause the issue while SupportOne works fine at our end, I would request you to ping SupportOne and share the ping statistics from your machine. Go to Command Prompt and enter the command:
ping supportone.componentone.com
The issue might be caused due to slow network speed.
Also, please clear the browser Cache and try logging in again. Let me know if it works.
Regards.
matti.saarenketo
Posted 21 May 2019, 8:35 am EST
Clearing browser data (and going in incognito mode) didn’t fix the issue. Here’s the result of the ping:
Microsoft Windows [Version 10.0.17763.503]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\Users\matti>ping supportone.componentone.com
Pinging supportone.componentone.com [184.81.247.11] with 32 bytes of data:
Reply from 184.81.247.11: bytes=32 time=149ms TTL=47
Reply from 184.81.247.11: bytes=32 time=149ms TTL=47
Reply from 184.81.247.11: bytes=32 time=151ms TTL=47
Reply from 184.81.247.11: bytes=32 time=151ms TTL=47
Ping statistics for 184.81.247.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 149ms, Maximum = 151ms, Average = 150ms
esha.dhir
Posted 22 May 2019, 4:15 am EST
Thanks for the details.
Allow us to investigate the issue further. Will soon get back to you with an update.
Regards.
esha.dhir
Posted 22 May 2019, 11:47 pm EST
Hello,
As I observe that you have created a SupportOne case (ID: 380704) with your email address, I understand that the issue is resolved for you.
Thanks,
Esha
matti.saarenketo
Posted 23 May 2019, 2:23 am EST
The issue is not resolved. To summarize where I get the error:
esha.dhir
Posted 27 May 2019, 11:45 pm EST
Hello,
Please share the specific versions of the browsers with which you observe the issue.
I am asking this because there is no error log registered in the server. So, it is difficult to reproduce the issue as yet.
Thanks.
matti.saarenketo
Posted 28 May 2019, 4:13 am EST
To debug the issue further, I added some personal information so I created a support ticket of this issue with ID 381942
esha.dhir
Posted 28 May 2019, 5:28 am EST
Hi,
Thank you for the information over SupportOne.
Let us follow the case on the same thread now, to avoid confusion.
Thanks again,
Esha
