ActiReports 13 Installation Rollback

ActiReports 13 Installation Rollback

Posted by: s.canyelles on 18 February 2019, 7:46 am EST

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  s.canyelles

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  Posted 18 February 2019, 7:46 am EST - Updated 30 September 2022, 3:49 pm EST

  Good morning,

  I’ve just purchased a license of ActiveReports 13, an while installing it I get the following error:

  

  741×580 28.4 KB

  Is there a way to know exactly why does the rollback happen?

  I’ve checked the system requirements and I meet all of them.

  Thanks!

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  mohitg

  

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  Posted 20 February 2019, 2:02 am EST

  Hello,

  Please share the log file with us so that we can narrow down the issue at our end.
  
  Also, you can refer to the following link to create the install log manually.
  
  https://www.advancedinstaller.com/user-guide/qa-log.html

  Thanks,

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  s.canyelles

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  Posted 20 February 2019, 4:35 am EST

  Hi Mohitg,

  Thanks for the response.

  Here you have the log.

  Apparently the error is extracting to a temporary directory :

  SFXCA: Failed to extract to temporary directory. Cabinet error code 11.
  
  CustomAction SaveInstallationDate returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
  
  02/20/2019 09:24:49.841 [18428]: Assembly Install: Failing with hr=80070005 at RemoveDirectoryAndChildren, line 393

  02/20/2019 09:24:49.857 [18428]: Detailed info about C:\Windows\assembly\tmp\6N1T9V8K\GrapeCity.ActiveReports.Interop.dll

  02/20/2019 09:24:49.857 [18428]: File attributes: 00000020

  02/20/2019 09:24:49.982 [18428]: Restart Manager Info: 1 entries

  02/20/2019 09:24:49.982 [18428]: App[0]: (18428) Windows Installer (msiserver), type = 1000

  02/20/2019 09:24:49.982 [18428]: Security info:

  02/20/2019 09:24:49.982 [18428]: Owner: S-1-5-32-544

  02/20/2019 09:24:49.982 [18428]: Group: S-1-5-18

  02/20/2019 09:24:49.982 [18428]: DACL information: 5 entries:

  02/20/2019 09:24:49.982 [18428]: ACE[0]: Type = 0x00, Flags = 010, Mask = 001f01ff, SID = S-1-5-18

  02/20/2019 09:24:49.982 [18428]: ACE[1]: Type = 0x00, Flags = 010, Mask = 001f01ff, SID = S-1-5-32-544

  02/20/2019 09:24:49.982 [18428]: ACE[2]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-5-32-545

  02/20/2019 09:24:49.982 [18428]: ACE[3]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-15-2-1

  02/20/2019 09:24:49.982 [18428]: ACE[4]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-15-2-2

  Thanks!

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  mohitg

  

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  Posted 21 February 2019, 2:29 am EST

  Hello,

  Could you please try to install AR13 with the admin privileges? Also, please try after turning off UAC in the system.

  If the problem still occurs, please share the full log file of the installer.

  Thanks.

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  s.canyelles

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  Posted 21 February 2019, 8:37 am EST

  Hi,

  I did it with the same result.

  Find attached the log.

  Thanks & Regards.

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  mohitg

  

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  Posted 21 February 2019, 9:32 am EST

  Hello,

  Could you please attach the log file in Zip format.

  Thanks.

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  s.canyelles

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  Posted 22 February 2019, 5:42 am EST

  Done!

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  mohitg

  

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  Posted 22 February 2019, 6:08 am EST

  Hello,
  
  It seems that still, file is not attached properly. Could you please upload at the following link:

  https://www.dropbox.com/request/pprgRUGcO6evALDBlZUj

  Sorry for the inconvenience caused.

  Thanks.

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  s.canyelles

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  Posted 22 February 2019, 7:33 am EST

  Done, uploaded to dropbox

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  mohitg

  

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  Posted 22 February 2019, 8:41 am EST

  Hello,

  Could you please confirm the following things:
  
  1: Please try to install without the sample.
  
  2: Please try after disabling the antivirus of your system.
  
  3: Is there any other version of AR is present in your system(Like AR12 or AR11).
  
  4: Could you please try to install the License manager explicitly, so that we can narrow down the issue. Please share the log file If setup failed. If not, please try to install the AR after installing the License Manager
  
  5: Please share the full environment detail(Including OS Version, bit, Number and name of Visual studio, antivirus name)
  
  6: Also, please share the event viewer message.

  Thanks.

  ActiveReports 13 License Manager Installer.zip

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  s.canyelles

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  Posted 25 February 2019, 5:54 am EST

  Thanks Mohitg,

  Problem solved.

  It was the antivirus.

  Regards.

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  mohitg

  

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  Posted 25 February 2019, 5:57 am EST

  Hello,

  I am glad that your issue has resolved now. Please feel free to revert if you have any question further.

  Thanks.